No, within the checkout process you may select the option to checkout as a guest rather than signing in or create an account. However, having a Mahir London account allows you to experience a faster checkout process, as all your contact and delivery details will be saved and ready for your next purchase. You will also be able to track your current orders, view your previous order history, view and receive email updates of our latest arrivals.
What do I do if I’ve forgotten my account password?
You can reset your password by clicking the login link on the top left corner. While you enter to log in to your Mahir London account there will be a link called FORGOT PASSWORD that will prompt you to enter in your the email address that is connected to your Mahir London account, you will then be sent an email with a link to reset your password to the email address provided.
How do I change my account details?
If you have already signed up, click on the “My Account” section where there are options for you to change any of your details including delivery details. You can do this by clicking the EDIT INFORMATION link located under each section.
If you haven’t logged in for a while, we recommend checking that all your details are up to date prior to making an order.
How do I unsubscribe from your newsletter?
Sorry to see you go! If you don’t want to follow our latest updates and offer via email anymore, you can just click the unsubscribe link at the bottom of the email newsletter.
How do I place an order With Mahir London online?
Add items to your bag
Browse the categories across the top navigation bar, which includes Women, Men, Kids, Islamic goods & other products and Sales.
Once you have found an item to purchase, select your preferred color, size (if applicable), and the quantity you wish to purchase then simply click ‘ADD TO BAG’.
You can then continue shopping or click ‘CHECKOUT’ to review the items in your bag and to complete your order.
Proceed to purchase items
Once you have finished browsing and have added the items you wish to purchase to your bag, click the ‘CHECKOUT’ button located on top right of the website.
Within the checkout, you can also amend, the quantity selected for each item or delete unwanted items by simply clicking the ‘EDIT’ button that is located on the right-hand side within the Order Overview section of the checkout.
You will be asked to check out by either logging into your existing Mahir London account, creating an account, or choosing to proceed as a guest. Click which option you would like to checkout as and click ‘CONTINUE’.
If you have already selected to checkout via your account, then you will need to double-check your billing information, delivery information and payment information is correct, select your desired delivery method, and then simply continue to pay securely through our secure payment gateway.
How do I create an Account?
By selecting Register, a Mahir London account will be established whereby all your submitted contact, delivery, and payment details will be saved ready for your next purchase. You will also be able to track your current orders, view your order history and receive email updates of our latest arrivals.
How to checkout as a guest?
You should choose the option to checkout as a guest, while completing your order, and then you will be required to complete the following steps in order to complete your purchase.
Fill out your billing information. If your delivery address is different from your billing address, then uncheck the ‘SAME AS BILLING ADDRESS’ box and fill out your desired delivery details.
Mahir London providing a variety of delivery methods for your convenience. Now select the type of delivery that you would like. For further information regarding our delivery, information and conditions please refer to our delivery policy.
Select your desired payment method and fill out the required fields then simply click ‘PAY WITH CARD” and your order is completed.
Once your payment has been confirmed you will receive an order confirmation email to the email address provided.
How will I know if you have received my order?
After you place your order, you will receive an email acknowledging your order has been received. This does not mean that we have confirmed your order: only after your credit card details have been approved, the delivery address has been verified and the items located will your order be accepted and the items shipped. At this point, you will receive a second email from us confirming your order.
How do I modify or cancel my order once placed?
Once your order has been placed and payment confirmed, it is not possible to amend or cancel your order. However, should the need arise and you call our customer care team promptly after having completed your order, it may be possible to make any requested changes, or they will advise you accordingly as to the next steps.
You may return an order once it has been received, within 14 days of receipt by following our returns process. For further information and conditions, please refer to our Returns Policy.
How can I pay?
We provide a variety of payment options including VISA, MasterCard, and PayPal.
Please note your card will be debited once the payment method has passed fraud screening and funds capture at the time of transaction.
The name against the charge will appear as mahirlondon.com Ltd on your statement.
We take all reasonable measures to ensure your credit card and personal information are kept secure at all times. Therefore, to help ensure that your shopping experience is safe and secure, Mahir London uses a pay-pal payment gateway.
How do I find a specific item?
If you know exactly what you are looking for, you can search our online store by product category or by Brands under the Brands menu. Once you have selected your desired category or brand, you can filter the listings further using the options on the left of the page. Throughout the site, there is also a search function in the top left-hand corner, which can be used to look for products using keywords or a product code, if you know it.
What if the item I want isn’t showing on the website?
If the item you wish to purchase is not showing online, then it's most likely out of stock, however, in few instances, we do replenish the stock and you will be notified via our emails and social media marketing.
Who do I contact if I have any problem with my order?
We stand behind our product and our customer service. Therefore, if you have any questions regarding your order or require assistance, please contact our customer services team via:
Our customer contact form
E-mail - info@mahirlondon.com
We are happy to help you from Monday to Saturday, between 10:00 - 18:00 GMT.
I received a faulty item what do I do?
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please contact us at info@mahirlondon.com within 3 days of receiving your order.
To help us get this fixed for you ASAP when you first contact us please include the following information;
Your name
· Order number
· Product name and code
· Picture of the fault
· Description of the fault
(The product name and code can be found on your order confirmation email).
Please ensure you are not wearing perfume or make-up that may leave marks or scent on the goods when trying them on. If these instructions are not followed or items are damaged, they may not be accepted as returned items.
Please note, we cannot offer refunds on cosmetics, pierced jewelry, and accessories.
This does not affect your statutory rights.
I received an incorrect item, what do I do?
We apologize if you have received an incorrect item and will gladly try and resolve this issue within 24 hours. Please contact us at info@mahirlondon.com. Please include the following information:
· Your name
· Order number
· Product name and code of the item ordered
· Product name and code of the item received
· Picture of the incorrect item and a description of the incorrect item received
We will then advise on how to proceed with the return.
Where do you deliver to and how much does it cost?
We offer worldwide delivery. Please see our Delivery Information for the list of the delivery options we offer.
Can I place an order by phone?
Yes, if you wish to place an order with us feel free to call us on +44 (0)207 538 1100 from Monday to Saturday, between 10:00 - 18:00 GMT. Or you can also place an order via our website at www.mahirlondon.com which has 24-hour easy access. We ensure great customer services who speak English, Bengali, and Urdu/Hindi
Is my personal information kept private?
Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details, please read the mahirlondon.com terms and conditions statement. In order to register as a user of mahirlondon.com, we ask you to provide us with your name, mailing address, and email address. We may use these details to inform you of new goods and services via email. Navigational information is used only for internal purposes to enhance the customer shopping experience and site usability, and will not be shared with any outside parties.
What if my promo code doesn't work?
Please ensure the voucher code you are using is valid and is not in conjunction with any other offer. If you are still facing any issues, contact us at info@mahirlondon.com
How do I make an exchange?
If there is no quality-related issue, but you are still not satisfied with your purchase, you may be eligible to return the items for an exchange within 5 working days of receiving your order. Returns will only be accepted on unworn, tagged, and unused merchandise. Custom-made products jewelry & accessories are not returnable due to hygiene reasons.
Our normal return period is 7 working days from the delivery date; we must receive any returned items within this time. All return postage costs are the responsibility of the customer. We also recommend that you use a postal service that insures you of the value of the goods that you are returning. We will take action on your parcel as soon as we receive the goods. And will then endeavor to process your request for replacements as quickly as possible. We will then charge you to re-deliver again to your address.
For further information regarding your order, please contact our customer services at info@mahirlondon.com
Please note that any item on Sale Price is Non-Refundable. The only Credit note can be issued. If you have any questions regarding returning an item contact info@mahirlondon.com.
I missed my delivery?
All deliveries will be attempted twice unless the order has been refused or the address is incorrect. All customers, providing a correct email and mobile number, will receive SMS from the courier regarding their delivery to make rearranging it more convenient. As this is a home delivery service, all couriers are permitted to make deliveries to neighbors without consent from the consignee (customer).
Do you have a sizing guide?
Yes, Please find our size guide on the footer page. All our garments are produced in the UK sizing. The size conversions for the US and Europe are suggested fits, as sizing and cut will vary between fits, please use this chart as a general Sizing Guide. If you are between sizes or need assistance selecting the proper size, please contact our Customer Services.
Payments may be rejected for a few reasons, please ensure you check the following prior to contacting our customer service team to ensure the information you have entered is correct:
Correct credit card number.
Make sure you enter the correct CVV no.
The correct security number and the expiry date have been entered.
That you have sufficient funds in the relevant account.
Ensure the billing address matches your registered credit/debit card address.
If you are still facing problems, try an alternative payment method or contact our Customer Service Team.
Is it safe to order online?
We take reasonable measures to ensure credit/debit cards and personal information are being kept secure at all times. Therefore, to help ensure that your shopping experience is safe and secure, we use EV Secure Socket Layer (SSL) technology.
Extended Validation SSL Certificates give high-security web browsers information to clearly identify a website's organizational identity. This encrypts all the information you send across to us including your credit card details.
Who do I contact if I am facing technical issues with the website or my online payment?
For any technical issues with the website or payment, please contact our Customer Service Team.
How do I track my order?
Once your order is shipped, you will receive an email confirmation or a text of your delivery details, which will include a tracking number. If you have an account with Mahir London you will be able to view the status of your order online when you log into your account. In addition, you can call our Customer Service Team to track your order.
Delivery times vary depending on the delivery method selected at the time of checkout. For further information regarding our specific delivery times, costs and conditions, please refer to our Delivery information.
If you do not receive your items in the allocated time frame or you are unable to track your order using your tracking no., please contact us at +44 (0)207 538 1100
What if I forgot to update my delivery address before I placed my order?
Once your order has been placed we do our best to get it to you as soon as possible, therefore we cannot guarantee we will be able to change your delivery address. Please contact our Customer Service Team as soon as possible, if you would like to change your delivery address and we will see what we can do for you.
We can deliver to your home address or work address if you request delivery to your work address, please make sure that someone will be on hand to receive the delivery, as it will be delivered to the workplace rather than to you directly. It’s also required that you include your company name to the delivery address to ensure a smooth delivery service.
